1. Help-desk / desk-side services
Loyal Computers’ help desk service offers first-level technical support covering a full range of software, hardware and peripheral products from leading manufacturers. Instead of relying on support from multiple vendors, which can be costly and time-consuming, your employees will have a single point of contact for all their support requirements. Standard help desk coverage is 12 hours per day, Monday to Friday 8am to 8pm, and can be scaled to accommodate your business scheduling needs. Loyal Computers can also dispatch certified technicians to resolve hardware, operating system, application, or network connectivity issues.
- Provides multi-vendor support through a single point of contact
- Reduces downtime and increases employee productivity
- Services can be customized and easily upgraded to meet your changing requirements
2. Remote network monitoring
Loyal Computers’ network specialists can remotely monitor and manage your business network and virtual private network anywhere across Canada, ensuring maximum network uptime and optimal performance. Services are available 24 hours a day, 7 days a week, 365 days a year (and YES we continuously monitor your networks even on statutory holidays) and includes ongoing performance management, fault management, configuration management, and change management.
- Enhances employee productivity through increased network and server availability
- Reduces operating costs
- Frees up internal IT resources